Items

Mean

Std.

Deviation

Cronbach’

Alpha

Members can now conveniently renew the NHIS subscription from the comfort of their home via mobile renewal service.

4.23

0.85

0.78

Renewal time has been cut down to minutes.

4.13

0.87

0.83

Members are able to renew without incurring travel costs and this directly translates into monetary savings.

4.11

0.89

0.78

Overall

4.16

0.87

0.80