Negotiation activity-IaaS SLA

Total No. of questions generated

Total No. of answers gathered

Total No. of relevant answers

Precision (%)

Recall (%)

SLA template drafting

23

21

19

90.48

82.61

Consumer understanding

82

74

71

95.95

86.59

SLA optimization

18

16

15

93.75

83.33

SLA violation notification

12

10

10

100.00

83.33

Penalty procedures

15

13

12

92.31

80.00

SLA Termination

15

12

12

100.00

80.00

Total

165

146

139

95.21

84.24