| Negotiation activity-SaaS SLA | Total No. of questions generated | Total No. of answers gathered | Total No. of relevant answers | Precision (%) | Recall (%) |
| SLA template drafting | 23 | 21 | 19 | 90.48 | 82.61 |
| Consumer understanding | 78 | 66 | 62 | 93.94 | 79.49 |
| SLA optimization | 18 | 16 | 15 | 93.75 | 83.33 |
| SLA violation notification | 10 | 8 | 8 | 100.00 | 80.00 |
| Penalty procedures | 9 | 8 | 8 | 100.00 | 88.89 |
| SLA Termination | 8 | 8 | 8 | 100.00 | 100.00 |
| Total | 146 | 127 | 120 | 94.49 | 82.19 |