Construct

Items

Ghana

UK

Complete

Loadings^a

Alpha^d

CR^c

AVE^b

Loadings^a

Alpha^d

CR^c

AVE^b

Loadings^a

Alpha^d

CR^c

AVE^b

Empathy (E)

E1

0.854

0.720

0.723

0.633

0.813

0.722

0.723

0.643

0.832

0.721

0.843

0.642

E2

0.751

0.790

0.792

E2

0.796

0.798

0.796

Responsiveness (R)

R1

0.871

0.781

0.798

0.694

0.729

0.711

0.714

0.634

0.933

0.743

0.883

0.660

R2

0.843

0.822

0.799

R3

0.784

0.784

0.816

Reliability (RE)

RE1

0.766

0.769

0767

0.600

0.817

0.772

0.783

0.604

0.788

0.767

0.819

0.602

RE2

0.754

0.711

0.732

RE3

0.807

0.808

0.805

Safety Assurance (SA)

SA1

0.846

0.743

0.779

0.581

0.800

0.785

0.791

0.611

0.829

0.776

0.815

0.596

SA2

0.716

0.771

0.739

SA3

0.776

0.779

0.743

COVID-19 (C)

C1

0.848

0.763

0.769

0.585

0.702

0.706

0.708

0.530

0.757

0.736

0.834

0.557

C2

0.759

0.769

0.760

C3

0.762

0.739

0.769

C4

0.727

0.722

0.724

Performance (P)

P1

0.802

0.788

0.793

0.614

0.719

0.762

0.761

0.584

0.750

0.770

0.853

0.592

P2

0.794

0.802

0.800

P3

0.791

0.750

0.752

P4

0.788

0.793

0.776