| Tangibility | Reliability | Responsiveness | Assurance | Empathy |
Tangibility | 1 |
|
|
|
|
Reliability | 0.455 | 1 |
|
|
|
Responsiveness | 0.475 | 0.718 | 1 |
|
|
Assurance | 0.450 | 0.606 | 0.736 | 1 |
|
Empathy | 0.516 | 0.590 | 0.718 | 0.724 | 1 |