Define

Define the requirements and expectations of the customer.

Define the project boundaries.

Define the process by mapping the business flow.

Measure

Measure the process to satisfy customer’s needs.

Develop a data collection plan.

Collect and compare data to determine issues and shortfalls.

Analyze

Analyze the causes of defects and sources of variation.

Determine the variations in the process.

Prioritize opportunities for future improvement.

Improve

Improve the process to eliminate variations.

Develop creative alternatives and implement enhanced plan.

Control

Control process variations to meet customer requirements.

Develop a strategy to monitor and control the improved process.

Implement the improvements of systems and structures.