List of 36 factors associated with the use of e-government services | Observed chi-square value | P-value |
Identity document applications and related services | 46.4239 | 0.0000 |
Social grant services | 44.5864 | 0.0000 |
Tax services | 34.3742 | 0.0000 |
Poverty alleviation services | 30.8419 | 0.0000 |
Electricity services | 26.5123 | 0.0000 |
Race category | 25.5836 | 0.0000 |
Birth registration and related services | 25.4158 | 0.0000 |
Skills-based training services | 22.0483 | 0.0000 |
Age of respondent | 21.8382 | 0.0000 |
Health services | 21.1931 | 0.0000 |
Water services | 20.9907 | 0.0000 |
Educational services | 20.5876 | 0.0000 |
Internet access | 20.1396 | 0.0000 |
Internet source | 15.8136 | 0.0030 |
Job application services | 14.0043 | 0.0070 |
Underperformance deterrence services | 13.9000 | 0.0080 |
Housing services | 13.8933 | 0.0080 |
Vehicle registration and license services | 13.8140 | 0.0080 |
Computer literacy | 13.5886 | 0.0090 |
Accountability promotion services | 13.5500 | 0.0090 |
Road and transport services | 13.4425 | 0.0090 |
Waste services | 13.2851 | 0.0100 |
Corruption deterrence services | 13.2163 | 0.0100 |
Highest level of formal education | 13.1920 | 0.0220 |
Passport application and related services | 13.0909 | 0.0110 |
Awareness promotion services | 6.2870 | 0.1790 |
Pension services | 5.1614 | 0.2710 |
Marriage registrations and related services | 4.1016 | 0.3920 |
Death registrations and related services | 3.9606 | 0.4110 |
Knowledge dissemination services | 1.3607 | 0.8510 |
Voting services | 1.2960 | 0.8620 |
Community awareness services | 1.0725 | 0.8990 |
Postal services | 1.0153 | 0.9070 |
Environmental services | 0.9981 | 0.9100 |
Sanitation services | 0.8691 | 0.9290 |
Gender | 0.8493 | 0.3570 |