List of 36 factors associated with the use of e-government services

Observed chi-square value

P-value

Identity document applications and related services

46.4239

0.0000

Social grant services

44.5864

0.0000

Tax services

34.3742

0.0000

Poverty alleviation services

30.8419

0.0000

Electricity services

26.5123

0.0000

Race category

25.5836

0.0000

Birth registration and related services

25.4158

0.0000

Skills-based training services

22.0483

0.0000

Age of respondent

21.8382

0.0000

Health services

21.1931

0.0000

Water services

20.9907

0.0000

Educational services

20.5876

0.0000

Internet access

20.1396

0.0000

Internet source

15.8136

0.0030

Job application services

14.0043

0.0070

Underperformance deterrence services

13.9000

0.0080

Housing services

13.8933

0.0080

Vehicle registration and license services

13.8140

0.0080

Computer literacy

13.5886

0.0090

Accountability promotion services

13.5500

0.0090

Road and transport services

13.4425

0.0090

Waste services

13.2851

0.0100

Corruption deterrence services

13.2163

0.0100

Highest level of formal education

13.1920

0.0220

Passport application and related services

13.0909

0.0110

Awareness promotion services

6.2870

0.1790

Pension services

5.1614

0.2710

Marriage registrations and related services

4.1016

0.3920

Death registrations and related services

3.9606

0.4110

Knowledge dissemination services

1.3607

0.8510

Voting services

1.2960

0.8620

Community awareness services

1.0725

0.8990

Postal services

1.0153

0.9070

Environmental services

0.9981

0.9100

Sanitation services

0.8691

0.9290

Gender

0.8493

0.3570