Directive Strategy

Competitive or Tactics Strategy

Operational or Measurement Strategy (information for decision making)

Not Visible Facilities

Visible Facilities or Servicescape

Installations

Service Encounter and Customer Relationships

Personal

Mission

Inventory Management and Policy

Distribution of goods on shelves or racks

Personal contact, self-service, or automated

Selection

Price estimation

Vision

Area allocation

Area allocation

Development, incentives, and benefits

Productivity analysis

Opportunities and threats

Waiting for management

Waiting for management

Training

Evaluation of efficiency

Strengths and weaknesses

Process flow and design

Process flow and design

Process flow and design

Growth and diversification

Waste identification and disposal

Waste identification and disposal

Waste identification and disposal

Supplier development

Quality and price improvement

Quality and price improvement

Quality improvement and control charts

Market analysis

Capacity and demand management

Capacity and demand management

Analysis and estimation of the demand

Advantage

competitive

Adaptation of space and equipment to improve performance

Adaptation of space and equipment to improve performance

Maturity assessment

Value proposal

Time determination for basic activities

Time determination for basic activities

Analysis of income and expenditure

The geographical location of the business

Identification and management of restrictions

Identification and management of restrictions

Performance indicators

Communication channels

Communication channels

Communication channels

Communication channels

Technology and equipment

Technology and equipment

Technology and equipment

Technology and equipment

Performance indicators

Performance indicators

Performance indicators

Performance indicators

Business plan

Route design

Vehicle programming

Performance indicators

Route design

Routing and collection

Performance indicators