Directive Strategy | Competitive or Tactics Strategy | Operational or Measurement Strategy (information for decision making) | |||
Not Visible Facilities | Visible Facilities or Servicescape | ||||
Installations | Service Encounter and Customer Relationships | Personal | |||
Mission | Inventory Management and Policy | Distribution of goods on shelves or racks | Personal contact, self-service, or automated | Selection | Price estimation |
Vision | Area allocation | Area allocation | Development, incentives, and benefits | Productivity analysis | |
Opportunities and threats | Waiting for management | Waiting for management | Training | Evaluation of efficiency | |
Strengths and weaknesses | Process flow and design | Process flow and design | Process flow and design | ||
Growth and diversification | Waste identification and disposal | Waste identification and disposal | Waste identification and disposal | ||
Supplier development | Quality and price improvement | Quality and price improvement | Quality improvement and control charts | ||
Market analysis | Capacity and demand management | Capacity and demand management | Analysis and estimation of the demand | ||
Advantage competitive | Adaptation of space and equipment to improve performance | Adaptation of space and equipment to improve performance | Maturity assessment | ||
Value proposal | Time determination for basic activities | Time determination for basic activities | Analysis of income and expenditure | ||
The geographical location of the business | Identification and management of restrictions | Identification and management of restrictions | Performance indicators | ||
Communication channels | Communication channels | Communication channels | Communication channels | ||
Technology and equipment | Technology and equipment | Technology and equipment | Technology and equipment | ||
Performance indicators | Performance indicators | Performance indicators | Performance indicators | ||
Business plan | Route design | Vehicle programming | Performance indicators | ||
Route design | Routing and collection | Performance indicators |