Constructs and source of items
Items used in study
Surface acting (three items; Groth, 2009)
Deep acting (three items; Brotheridge & Lee, 2002)
Tourism experience (five items; Wei & Pan, 2012)
Local residents just pretend to have the emotions tourists needed to display.
Local residents fake a good mood.
Local residents put on a “show” or “performance”.
Local residents try to actually experience the emotions they must show to tourists.
Local residents make an effort to actually feel the emotions that they need to display towards tourists.
Local residents work hard to feel the emotions that they need to show to tourists.
Local residents are friendly and warm.
Local residents are willing to answer questions.
Local residents sell fruit at a reasonable price.
I feel relaxed when walking in the street.
I feel the local people are simple and honest.
I’m happy with this journey.
The reality fit in my expectation.