S/No. | Customer Philosophy | Mean _ χ | Std Dev s |
1 | The management of the hotel promotes communication through word of mouth, customer orientation and placement of importance on business image. | 3.46 | 1.100 |
2 | The hotel management recognizes that to design or provide products/services is vital to serve needs and wants of customer and create diverse strategies for the diverse market segments. | 2.27 | 0.867 |
3 | In planning its organization, management takes note of its customers, suppliers, competitors, and its working environment. | 3.02 | 1.178 |
4 | Management recognizes the dominance of the market situation and customers’ needs and wants to shape their plans and processes. | 2.18 | 0.734 |