Path

Estimated value

Actual value

S.E.

C.R.

p

new service development performance <--- customer interaction

0.315

0.287

0.156

2.407

0.007

new service development performance <--- social capital

0.407

0.326

0.079

4.497

0.025

new service development performance <--- interaction effect

0.401

0.205

0.524

1.121

0.036