|
| N | Mean | Std. Deviation |
| Mobile credit services have reduced the proportion of non-performing loans in the commercial bank | 8 | 3.2273 | 1.19251 |
| Mobile credit services introduction has led to reduction in operating expenses of the commercial bank | 8 | 3.4545 | 1.14340 |
| Mobile credit services introduction has led to reduced costs to serve costumers | 8 | 4.0000 | 0.69007 |
| Mobile credit services introduction has led to increased market penetration by the commercial banks | 8 | 3.5909 | 1.14056 |
| Mobile credit services introduction has reduced the time customers use to solve issues and complaints | 8 | 4.0909 | 0.61016 |
| There has been a reduced number of customer service calls from the introduction of mobile credit services | 8 | 4.1818 | 0.79501 |
| The introduction of mobile credit services has stimulated product innovation at the bank | 8 | 3.9545 | 0.89853 |
| The introduction of mobile phone loans has enhanced the provision of bundled products to customers | 8 | 3.8182 | 0.66450 |
| Mobile phone loans introduction has enhanced debt collection efficiency at the bank | 8 | 4.0000 | 0.92582 |
| Mobile phone loans introduction in the commercial bank has reduced the customer information collection costs for the bank | 8 | 4.0000 | 0.69007 |
| Average Mean Score | 8 | 3.8318 | 0.87506 |