Factors

Indicators

Standardized Regression Weights (factor loadings)

CR

(Critical Ratio)

P (Sig.level)

Average Variance Extracted (AVE)

Composite Reliability (CR)

Responsiveness

Res1

0.728

14.88

***

0.52

0.73

Res2

0.688

14.12

***

Res3

0.629

13.64

***

Res4

0.637

15.36

***

Res5

0.699

-----*

Efficiency

Eff1

0.714

15.16

***

0.57

0.79

Eff2

0.862

17.08

***

Eff3

0.775

20.71

***

Eff4

0.661

-----*

Perceived Credibility

PC1

0.611

-----*

0.51

0.77

PC2

0.645

15.33

***

PC3

0.812

14.75

***

PC4

0.821

14.51

***

PC5

0.718

13.65

***