|
| Responsiveness | Efficiency | Perceived Credibility |
| Customer needs | 0.726 |
|
|
| Bank’s accurate response | 0.754 |
|
|
| Bank’s personalized approach | 0.694 |
|
|
| Help facility | 0.685 |
|
|
| Get in touch with the bank | 0.644 |
|
|
| Retrieval of information |
| 0.661 |
|
| Account functionality |
| 0.761 |
|
| Anytime I bank login |
| 0.837 |
|
| Anywhere I bank login |
| 0.779 |
|
| Unauthorized electronic fund transfer |
|
| 0.721 |
| Others cannot view account info |
|
| 0.784 |
| Webpage download |
|
| 0.695 |
| Regular update |
|
| 0.688 |
| The visual appeal of the website |
|
| 0.632 |