| Variables | Mean | Std. Deviation |
| Customer needs | 5.43 | 1.16 |
| Bank’s accurate response | 5.36 | 1.22 |
| Bank’s personalized approach | 5.23 | 1.40 |
| Help facility | 5.29 | 1.35 |
| Get in touch with the bank | 5.43 | 1.25 |
| Retrieval of information | 5.72 | 1.10 |
| Account functionality | 5.73 | 1.17 |
| Anytime Ibank login | 5.88 | 1.17 |
| Anywhere Ibank login | 5.81 | 1.31 |
| Unauthorized electronic fund transfer | 5.17 | 1.46 |
| Others cannot view account info | 5.48 | 1.32 |
| Webpage download | 5.39 | 1.27 |
| Regular update | 5.51 | 1.18 |
| The visual appeal of the website | 5.59 | 1.15 |
| Service quality of I banking | 5.75 | 1.08 |
| Good Online banking experience | 5.51 | 1.18 |
| Satisfaction of bank | 5.70 | 0. 93 |
| Satisfaction of Ibanking | 5.68 | 1.04 |
| Satisfaction of internet-based transactions | 5.88 | 0.95 |