Questionnaire item

F1

F2

F3

F4

F5

F4

Complaints from patients waiting for treatment

53

Patients demand to be examined soon

0.00

−0.09

−0.05

0.95

0.00

57

Patients repeatedly complain about long waiting times

−0.01

0.03

0.09

0.71

0.03

52

Patients ask about the waiting time for medical examination

0.07

−0.02

0.00

0.68

−0.04

54

Patients claim that they want to lie down because they are tired

0.02

0.14

0.07

0.61

0.03

55

Patients claim that they are in a most serious condition

0.06

0.09

0.18

0.58

−0.02

59

Patients say that test results take too long

−0.03

0.06

0.29

0.45

0.03

F5

Lack of support to improve triage ability

99

There is no study session or workshop regarding triage

0.03

0.01

−0.15

0.11

0.82

96

There is no verification of triage

−0.05

0.01

0.08

−0.04

0.81

97

There is no opportunity to reflect on triage cases

−0.02

0.02

0.11

−0.02

0.79

100

No one gives advice on triage

0.06

0.09

0.04

−0.05

0.67

Correlations of factors

F1

F2

F3

F4

F5

F1 Lack of triage ability

0.17**

0.23**

0.25**

0.30**

F2 Busy triage work

0.33**

0.33**

0.17**

F3 Patients without understanding of explanation

0.58**

0.14**

F4 Complaints from patients waiting for treatment

0.15**

F5 Poor support to improve triage ability