Questionnaire item

F1

F2

F3

F4

F5

F1

Lack of

triage ability

44

Feel lack of assessment ability

0.80

0.00

−0.18

0.07

−0.01

43

Cannot determine the general condition

0.78

0.08

0.13

−0.15

−0.06

38

Forget what I should ask

0.76

0.06

−0.06

−0.06

−0.06

37

Cannot conduct interview systematically

0.76

−0.05

−0.08

0.11

−0.07

36

Cannot get any precise symptom information by interview

0.72

0.02

−0.06

0.09

0.01

42

Overlooked somatoform symptoms

0.72

0.07

0.19

−0.11

−0.08

46

Cannot examine unfamiliar disease

0.72

−0.07

−0.14

0.07

0.12

49

Judged wrong triage level

0.70

0.03

0.14

−0.03

−0.09

41

Cannot notice that patient’s status deviated from normal

0.69

−0.01

0.13

−0.05

−0.09

28

Difficult to predict disease

0.67

−0.10

−0.06

0.06

0.01

48

Cannot understand clinical department that I have never experienced

0.67

−0.03

−0.05

−0.02

0.12

47

There are unknown disease names and therapies

0.66

−0.16

−0.11

0.15

0.03

45

Can understand only emergency area

0.65

0.01

−0.04

−0.12

0.13

50

Diagnosis that I predicted was wrong

0.65

−0.02

0.19

−0.11

−0.02

40

Feel the difference between physicians’ and my interview skills

0.63

0.16

−0.14

−0.06

−0.07

26

Cannot definitely judge the triage level

0.61

−0.03

0.01

0.09

0.09

35

Cannot understand all the symptoms because the patient complains of many symptoms

0.58

0.05

0.04

0.10

−0.03

39

Cannot stop patient’s lengthy talk

0.58

0.03

0.09

0.05

0.07

29

Patient’s symptoms are not typical

0.51

−0.04

0.00

0.08

0.04

F2

Busy triage work

86

Accumulation of patients requiring triage

0.03

0.78

0.00

0.07

−0.06

83

Many patients require a medical examination at the same time

−0.02

0.76

−0.14

0.16

0.01

84

Patients overflow in a waiting room

−0.06

0.73

0.04

0.10

−0.12

80

Have to triage while assisting physicians who see and manage patients

0.03

0.70

−0.07

−0.17

0.16

78

Have to do both triage and other medical care

0.06

0.69

−0.10

0.01

0.01

85

Several ambulances come in a day

−0.15

0.62

0.01

0.19

−0.06

F2

Busy triage work

87

Cannot record patient information immediately because there are many triage tasks

0.18

0.55

0.14

−0.23

0.02

90

There are too many patients to re-triage

0.03

0.53

0.04

0.13

0.03

79

Have to coordinate the entire emergency outpatient unit

−0.11

0.52

0.07

−0.13

0.14

F3

Patients without understanding of explanation

71

Patients are drunk and cannot understand my explanation

−0.15

0.00

0.76

−0.03

−0.05

66

Patients have a panic attack

0.10

−0.07

0.75

0.06

0.02

62

Receive verbal abuse from patients

−0.08

−0.07

0.69

0.17

0.04

61

Receive violence from patients

−0.05

0.08

0.68

−0.11

0.04

70

Patients do not understand even if I repeat explanation

0.14

−0.04

0.64

0.10

0.04

68

Exaggerate the explanation to convince patients

0.03

−0.02

0.56

0.11

0.02