| Item | Mean ± SD |
| Caring attitude of nurses | 4.28 ± 0.81 |
| Friendliness of doctors | 4.35 ± 0.70 |
| Courtesy of ward orderlies | 4.18 ± 0.74 |
| Friendliness of other staff (Lab, X-ray) etc | 3.93 ± 0.90 |
| Willingness to listen carefully | 4.50 ± 0.71 |
| Taking time to answer questions | 4.33 ± 0.82 |
| Explaining things in way that is understood | 4.38 ± 0.71 |
| Instructions regarding medicare | 4.24 ± 0.79 |
| Willingness to listen carefully | 4.24 ± 0.83 |
| Taking time to answer questions | 4.13 ± 0.92 |
| Explaining in a way that is understood | 4.24 ± 0.79 |
| Instructions regarding Medicare | 4.16 ± 0.80 |
| Mean | 4.24 ± 0.54 |