Item

Mean ± SD

Availability of appropriate equipment

4.72 ± 0.58

Availability of skilled personnel

4.65 ± 0.64

Availability of prescription drugs in the hospital

4.71 ± 0.61

Friendliness of hospital staff

4.67 ± 0.63

Communication about Medicare

4.56 ± 0.64

Conducive hospital environment

4.60 ± 0.83

Mean

4.65 ± 0.48