Video

Concepts

URL

“Being on time”

Issues arise due to different perceptions of time and responsibility. Concepts include time orientation, directness, and face.

https://www.norquest.ca/about-us/centres-and-institutes/colbourne-institute-for-inclusive-leadership/completed-projects/critical-incidents-for-intercultural-communication-in-the-workplace.aspx

“Speaking up”

Issues arise due to unawareness of slang/workplace language and workplace-cultural expectations. Concepts include power distance, cultural scripts, directness, and context.

“An uncomfortable conversation”

Issues arise between two co-workers and their differences of cultural norms and behaviours. Concepts include non-verbal communication, the concept of self and cultural differences (expectations and behaviours).