Factor set

Comment set

Membership

Voice

1

Very Poor

2

Poor

3

Average

4

Good

5

Very Good

Interaction

0.0037

0.0556

0.2222

0.4259

0.2593

Internet stability

0.0556

0.2407

0.1667

0.2778

0.2537

Playback status

0.3333

0.1852

0.1296

0.1852

0.1667

Clarity of sound quality

0.0056

0.0926

0.2037

0.3519

0.2963

Operational convenience

0.0741

0.0741

0.2222

0.4259

0.2037

Factor set

Comment set

Membership

Video

1

Very Poor

2

Poor

3

Average

4

Good

5

Very Good

Interaction

0.0926

0.0926

0.2407

0.4074

0.1667

Internet stability

0.1296

0.2407

0.2407

0.1852

0.2037

Playback status

0.2778

0.2037

0.1481

0.1667

0.2037

Clarity of sound quality

0.0556

0.1111

0.2593

0.3333

0.2407

Operational convenience

0.0556

0.1111

0.2778

0.3519

0.2037

Factor set

Comment set

Membership

Live broadcast

1

Very Poor

2

Poor

3

Average

4

Good

5

Very Good

Interaction

0.0556

0.0185

0.2222

0.3333

0.3704

Internet stability

0.1111

0.2222

0.2963

0.1667

0.2037

Playback status

0.1667

0.0926

0.2222

0.2222

0.2963

Clarity of sound quality

0.0185

0.0556

0.2593

0.3889

0.2778

Operational convenience

0.0000

0.0741

0.3148

0.3519

0.2593

Factor set

Comment set

Membership

Conference

1

Very Poor

2

Poor

3

Average

4

Good

5

Very Good

Interaction

0.0037

0.0556

0.2037

0.3704

0.3333

Internet stability

0.2407

0.2222

0.2407

0.2037

0.0926

Playback status

0.3333

0.1111

0.1852

0.2222

0.1481

Clarity of sound quality

0.0037

0.1111

0.1667

0.4259

0.2593

Operational convenience

0.0185

0.0926

0.2778

0.3148

0.2963