Scale Mean if Item Deleted

Scale Variance if Item Deleted

Corrected Item-Total Correlation

Cronbach’s Alpha if Item Deleted

Technology—CN (0.689)

CN1

10.48

3.025

0.431

0.577

CN2

10.53

3.014

0.428

0.578

CN3

11.04

2.853

0.501

0.581

Business policies—CS (0.659)

CS1

13.88

5.891

0.425

0.647

CS2

13.55

5.716

0.468

0.630

CS3

13.26

6.002

0.394

0.609

CS4

13.35

5.034

0.509

0.609

CS5

13.76

5.477

0.429

0.647

CS6

13.78

5.162

0.329

0.628

CS7

13.12

5.321

0.418

0.593

Resources of the business—NL (0.646)

NL2

10.53

3.583

0.374

0.594

NL3

10.21

3.539

0.434

0.554

NL4

9.92

3.532

0.409

0.570

Business culture—VH (0.639)

VH1

9.59

3.952

0.434

0.563

VH2

9.57

4.056

0.374

0.600

VH4

10.23

3.736

0.432

0.561

VH5

10.05

3.314

0.445

0.555

Digital infrastructure—HTS (0.693)

HTS1

9.69

5.170

0.348

0.555

HTS3

9.34

5.393

0.356

0.549

HTS4

9.72

4.160

0.498

0.556

HTS5

9.12

4.954

0.486

0.587

HTS6

9.18

4.216

0.523

0.474

HTS7

9.37

4.861

0.448

0.538

Government policies—CSN (0.750)

CSN1

9.56

4.156

0.374

0.605

CSN2

9.34

5.393

0.356

0.549

CSN3

9.33

5.710

0.403

0.576

CSN4

9.21

4.096

0.412

0.528

CSN5

9.17

4.294

0.418

0.558