Type	Frequency	Percentage	Responsibility Attribution Enterprise	Responsibility Attribution Employee	Responsibility Attribution complaining object
1) Complaints triggered by corporate employee responsibilities
a) Low pay	33	18.97%	4.85	5.15	――
b) Unreasonable system	23	13.22%	5.30	5.04	――
c) Overtime	15	8.62%	5.13	4.53	――
d) Working environment	2	1.15%	5.50	3.00	――
Total	73	41.95%
2) Complaints triggered by corporate consumer responsibility
a) High intensity of work	41	23.56%	5.12	5.13	――
b) High work attitude required	4	2.30%	4.32	6.00	――
c) Complaining about the consumer	34	19.54%	4.71	4.91	5.32
Total	79	45.40%
3) Employee Personal Relationships
a) Leadership relationship	13	7.47%	5.54	5.23	5.77
b) Colleague Relations	9	5.17%	5.22	5.44	4.67
Total	22	12.64%
Totals	174
Continued
Type	Infer that other employees have similar complaints	Infer that the entire enterprise has a similar employee complaint behavior	Infer that future contacts with the company will still encounter similar employee complaints	Enterprise evaluation	Brand evaluation
1) Complaints triggered by corporate employee responsibilities
a) Low pay	5.91	5.09	5.58	4.67	4.42
b) Unreasonable system	5.83	5.35	5.57	3.78	4.00
c) Overtime	5.67	4.87	5.40	4.27	4.20
d) Working environment	6.00	5.50	5.50	3.00	4.00
2) Complaints triggered by corporate consumer responsibility
a) High intensity of work	5.73	5.46	5.46	4.02	3.93
b) High work attitude required	5.75	5.50	4.75	5.00	5.50
c) Complaining about the consumer	5.29	4.94	5.21	5.15	5.29
3) Employee Personal Relationships
a) Leadership relationship	5.77	4.62	5.23	3.08	2.92
b) Colleague Relations	5.67	5.44	5.33	3.44	4.22