| Characteristic | Frequency (n) | Percentage (%) |
| Time taken to be attended to at ART Clinic | ||
| Within 45 minutes | 55 | 14.3 |
| More than 45 minutes | 330 | 85.70 |
| Perceived reception by the health workers at the ART clinic | ||
| Excellent | 75 | 19.5 |
| Good | 218 | 56.6 |
| Bad | 92 | 23.9 |
| Pharmacists on duty are rude | ||
| Yes | 66 | 17.1 |
| No | 319 | 82.80 |
| Nurses on duty are rude | ||
| Yes | 72 | 18.7 |
| No | 313 | 81.3 |
| Treated with respect by Staff members at ART clinic | ||
| Yes | 271 | 70.4 |
| No | 114 | 29.6 |
| Perceived quality of ART services | ||
| Excellent | 105 | 27.3 |
| Good | 226 | 58.7 |
| Poor | 54 | 14.1 |