NO.

Customer Equity

Strongly disagree

Disagree

Neutrality

Agree

Strongly Agree

1

I am willing to continuously purchase products and services in this financial institution.

2

I would compliment the people around me on the specialization and personalization of products and services in this financial institution.

3

I am willing to purchase other products and services provided by this financial institution.

4

I am willing to continue to purchase products or services of this financial institution regardless of the increasing price.

5

I would recommend the financial institution to my relatives and friends.

6

In the face of negative comments related to this financial institution, I will help to explain or clarify and give feedback to the institutions.

7

I would like to make recommendations to this financial institution for improving products and services

8

I will communicate with this financial institution about the problems and solutions of products and services.

9

I am willing to participate in the design of new products and services.