NO.

Customer Participation

Strongly disagree

Disagree

Neutrality

Agree

Strongly Agree

1

Before consumption, I will search for the profits and risk information of related financial products and services.

2

I will look for information from non-commercial sources (such as weibo, news, etc) to know about the overall situation of the financial institution.

3

I will know about the past performance of the financial institution.

4

I will search information for data security.

5

I will actively cooperate with the employees.

6

I will commend the employees for their excellent service.

7

I will operate following the requirements and instructions to complete the transaction.

8

I will search for advice when I meet problems.

9

The service staff will always explain to me about the risks and benefits of the financial products and services that he/she recommends.

10

The institution always provide as much information as I need.

11

I believe that the successful accomplishment of financial business is not only the work of financial institutions, but also the cooperation of customers.

12

I will share information and experience with other customers.

13

The employees can inform me of my financial equity status in time.