Indicators

Mean

Interpretation

1) Sales personnel/agents are polite and approachable.

4.60

Very Satisfied

2) Sales personnel/agents are knowledgeable in selling motorcycle products and parts.

4.43

Somewhat Satisfied

3) Sales personnel/agents are honest in dealing with the customers.

4.45

Somewhat Satisfied

4) Sales personnel/agents attend to customers needs promptly.

4.33

Somewhat Satisfied

5) Dealer offers promotional freebies and other promotional items provided by suppliers.

3.95

Somewhat Satisfied

6) The motorcycle and spare parts products are priced lower than the competitors.

3.70

Somewhat Satisfied

7) The service rates are priced lower than the competitors.

3.63

Somewhat Satisfied

Overall

4.15

Somewhat Satisfied