Indicators | Mean | Interpretation |
1) Sales personnel/agents are polite and approachable. | 4.60 | Very Satisfied |
2) Sales personnel/agents are knowledgeable in selling motorcycle products and parts. | 4.43 | Somewhat Satisfied |
3) Sales personnel/agents are honest in dealing with the customers. | 4.45 | Somewhat Satisfied |
4) Sales personnel/agents attend to customers needs promptly. | 4.33 | Somewhat Satisfied |
5) Dealer offers promotional freebies and other promotional items provided by suppliers. | 3.95 | Somewhat Satisfied |
6) The motorcycle and spare parts products are priced lower than the competitors. | 3.70 | Somewhat Satisfied |
7) The service rates are priced lower than the competitors. | 3.63 | Somewhat Satisfied |
Overall | 4.15 | Somewhat Satisfied |