| Model | Unstandardized Coefficients | Standardized Coefficients | T | Sig. | ||
| B | Std. Error | Beta | ||||
| 1 | (Constant) | 2.066 | 0.267 |
| 7.744 | 0.000 |
| I think that the e-PACRA services on the GSB would be useful in carrying out my tasks | −0.027 | 0.054 | −0.061 | −0.495 | 0.621 | |
| I think that using the e-Government Services (GSB) would enable me conduct tasks better and quickly | −0.064 | 0.075 | −0.110 | −0.848 | 0.398 | |
| I think using the GSB) would improve customer satisfaction among users | −0.073 | 0.087 | −0.114 | −0.840 | 0.403 | |
| I think using the GSB would provide improved customer care services for PACRA clients | −0.005 | 0.075 | −0.008 | −0.063 | 0.950 | |
| 2 | (Constant) | 2.429 | 0.271 |
| 8.977 | 0.000 |
| I think that interaction with the GSB is clear and easily understandable | −0.056 | 0.051 | −0.113 | −1.113 | 0.268 | |
| I think it’s easy to become skilful at using the GSB | −0.052 | 0.060 | −0.096 | −0.870 | 0.386 | |
| I find the GSB platform easy to use | −0.120 | 0.057 | −0.240 | −2.106 | 0.037 | |
| I think that learning to operate the GSB platform easy for me | −0.018 | 0.055 | −0.035 | −0.339 | 0.736 | |
| 3 | (Constant) | 2.329 | 0.296 |
| 7.879 | 0.000 |
| People who influence my behaviour think that I should use the GSB | 0.017 | 0.049 | 0.041 | 0.346 | 0.730 | |
| People who are important to me think that I should use the GSB | 0.086 | 0.063 | 0.180 | 1.383 | 0.169 | |
| People who use the GSB for e-PACRA services have more prestige than those who do not | −0.029 | 0.056 | −0.071 | −0.525 | 0.600 | |
| People’s attitude towards the use of the GSB for e-PACRA services feel that they are prestigious | 0.028 | 0.059 | 0.064 | 0.483 | 0.630 | |
| People’s attitude towards the use of the GSB for e-PACRA services makes me feel like they are more educated | −0.028 | 0.059 | −0.064 | −0.475 | 0.635 | |
4 | (Constant) | 2.380 | 0.273 |
| 8.715 | 0.000 |
| I have the resources necessary to use the GSB to access e-PACRA services | −0.011 | 0.047 | −0.025 | −0.239 | 0.811 | |
| I have the knowledge necessary to use the GSB to access e-PACRA services | −0.244 | 0.050 | −0.502 | −4.891 | 0.000 | |
| Help/guidance is available on using e-PACRA services on the GSB | 0.097 | 0.048 | 0.209 | 2.026 | 0.045 | |
| The GSB platform has most of the e-PACRA services I need | 0.032 | 0.060 | 0.065 | 0.539 | 0.591 | |
| I am aware and understand the e-PACRA services that can be accessed on the GSB | 0.004 | 0.051 | 0.010 | 0.083 | 0.934 | |
| 5 | (Constant) | 2.529 | 0.282 |
| 8.968 | 0.000 |
| I intend to use the GSB system in the next few months in order to improve my customer service experience at PACRA | −0.192 | 0.092 | −0.328 | −2.088 | 0.039 | |
| I predict I would use the GSB in the next few months to enhance my customer service experience at PACRA | −0.142 | 0.092 | −0.225 | −1.542 | 0.126 | |
| I plan to use the GSB system in the next few months with a view of enhancing my customer service experience at PACRA | 0.062 | 0.087 | 0.092 | 0.712 | 0.478 | |
| I intend to resolve my queries using e-PACRA services on the GSB | −0.017 | 0.070 | −0.031 | −0.244 | 0.808 | |
| I intend to enquire on my PACRA services using the GSB | 0.094 | 0.077 | 0.152 | 1.222 | 0.224 | |