Service Quality Dimensions

Mean

SD

Interpretation

1) Tangibility

4.45

0.71

SA

2) Reliability

4.49

0.68

SA

3) Responsiveness

4.39

0.72

SA

4) Assurance

4.46

0.69

SA

5) Empathy

4.32

0.75

SA

6) Innovation

4.13

1.07

A

7) Recovery

4.52

0.67

SA

Overall Mean

4.39

0.76

SA