| Communication with customers | Find a suitable application price | Training the employees to use the technological program | Hire a customer service employee | Hire a part-time technician |
| Use an existed reservation application | ● | ● |
| ● |
| Provide a contact number for customer service | ᴏ | ᴏ | ● |
|
| Rely on order’s application for B2B customer | ▽ | ● | ᴏ | ● |