Action Description

Priority

Responsible Department

Start Date

Due Date

Required Recourses

Potential Blockers

Customer services Phone number

1

Customer Services/HR

1/7/2022

1/10/2022

Financial/Human

Financial/Lak of training

Build a database for suppliers in SA.

1

IT/operation

1/6/2022

1/7/2022

Financial/IT

Technical

Set a strategy for payment for B2B customers

1

Accounting/ Marketing

1/6/2022

1/7/2022

Human

Higher management agreement

Set a strategy for table occupation in peak time

1

Marketing/ Operation

1/6/2022

1/7/2022

Human

Customer’s behaviour

Renew the menu

1

Production/ Marketing

1/7/2022

1/12/2022

Financial/Human

Raw materials availability/ Customer’s reaction

SMS system to manage waiting time

1

IT/Customer Services

1/7/2022

1/12/2022

Financial/IT

Technical

Reservation application

2

IT/Customer Services

1/12/2022

1/17/2022

Financial/IT

Technical

Marketing training for workers

2

Marketing/HR

1/8/2022

1/9/2022

Financial/Human

Financial/ Human

Put a plan for career development for employees

2

HR/Financial

1/7/2022

1/10/2022

Human/Financial/ Organizational

Financial/Qualification

B2B customers application

2

IT/Operation

1/9/2022

1/3/2022

Financial/IT

Technical

Hiring part time employees at peak time or at seasons.

3

HR

1/7/2022

1/9/2022

Financial/Human

Financial/ Government regulations/ Lack of commitment

Market research on customer motivation to change

3

Marketing

1/7/2022

1/8/2022

Human/Financial

Customer response

Create seasonal dishes

3

Production/ Marketing

1/6/2022

1/7/2022

Financial/Human

Raw materials availability/Customer’s satisfaction