Dimension	Measure	Indicator	α	TC
Tangibles	A parking area is available in the mall.	TA1	0.648	0.400^**
	The café location is convenient.	TA2		0.320^**
	The waiting area is available.	TA3		0.488^**
	The dining area is clean.	TA4		0.700^**
	The dining area is visually attractive.	TA5		0.737^**
	The air conditioning in the café is convenient.	TA6		0.420^**
	The dining area is comfortable.	TA7		0.462^**
	The staff is well-groomed.	TA8		0.633^**
	The menu is readable.	TA9		0.301^*
Reliability	The provided bills are accurate.	RL1	0.935	0.970^**
Reliability	The customer’s orders are served exactly as ordered.	RL2	0.935	0.968^**
Responsiveness	The orders are served quickly.	RS1	0.864	0.840^**
Responsiveness	The staff handles customers’ special requests.	RS2	0.864	0.907^**
Assurance	The staff has the knowledge to answer customers’ questions: e.g., menu items ingredients.	AS2	0.924	0.844^**
Assurance	Understand customers’ specific needs and wants.	AS3	0.924	0.914^**
Food Quality	The order is fresh.	FQ1	0.920	0.939^**
	The order is well presented.	FQ2		0.942^**
	The order is tasty.	FQ3		0.956^**
	The restaurant offers a variety of menu items.	FQ4		0.745^**
Satisfaction	I am satisfied with my decision to visit this café.	ST1	0.823	0.726^**
	I feel that my experience with this cafe has been enjoyable.	ST2		0.915^**
	I will recommend this cafe to my family and friends.	ST3		0.927^**