Groups of Change Skills | Brief Explanation |
Managing the Change Process | Skills in this group focus on the steps of the change process, including knowing what needs to be changed, convincing people of the need for change, developing comprehensive plans, and implementing policies and procedures to embed the changes within the organization. |
Resistance and Conflict | This relates to managing the change process and focuses on effectively managing the resistance and conflict relating to the changes. |
Coalitions and Networks | This also relates to managing the change process and includes skills to build and manage effective coalitions and networks both internally and externally relating to the change initiative. |
Vision | This also relates to managing the change process that including developing a desirable, realistic vision for the change and translating the vision into workable strategic and tactical plans. |
Resources | This also relates to managing the change process that includes ensuring adequate resources for the change initiative and related effective budgeting. |
Communication | Effective communication skills include the ability to speak, write and listen, in change management communication about change visions and their ongoing implementation are seen as important. |
Interpersonal and Social | This includes a broad range of interpersonal and social skills such as inspiring, motivating, influencing, identifying the concerns of others and treating people fairly. |
Change Leadership | These skills include self-confidence, emotional resilience in relation to setbacks and difficulties, and making difficult decisions. |
Power and Politics | These skills include negotiating effectively to gain support, and addressing power and political dynamics. |
Internal and External Environment | These are skills to analyze and understand the internal and external environmental factors and dynamics concerning the change initiative. |
Trust | These skills include the ability to build and maintain trusting relationships. |