| N0: | Author | Study Title | Study Results |
| 1. | | Factors affecting adoption and use of mobile banking services in Zambia based on TAM Models | The study suggested that there is a positive relationship between use of e-banking services and perceived ease of use, usefulness, attitudes, external factors, intention, system use |
| 2. | | Factors Driving the Adoption of E-banking Services Based on the UTAUT Model | Performance expectancy is the key to adoption of E-banking services in Zambia |
| 3. | | Adoption of internet banking services by corporate customers for forex transactions based on the TRA Models | There is a very strong relationship between internet banking and performance expectation, control factor and social influence |
| 4. | | A model for improving e-tax adoption in the rural of Zambia based on the TAM Models | E-tax payment and submission systems is convenient and less costly for those in the rural areas but there is however, greater need to enhance sensitization |
| 5. | | Examining Factors Influencing E-Banking Adoption: Evidence from Bank Customers in Zambia | The modified TAM model indicated its usefulness e-banking adoption |
| 6. | | An assessment of the impact of mobile financial services on Financial inclusion and economic development in Zambia | Financial inclusion is an important aspect of economic development in developing countries. ICT infrastructure is key to spearhead such development |
| Gap | None of the studies analyzed the Impact of online banking on customer satisfaction in commercial banks based on the TRA model (A Case Study of Stanbic Bank) | ||