The measuring scales | The component |
1 | |
l—Any information likely to help the customer is transmitted to him 2—Exchange of information takes place on a regular basis 3—Each partner keeps the other informed of any event or change that would affect the other party 4—Partners are expected to exchange confidential information if it is useful to the other party Eigen value Alpha of Cronbach | .890 .799 .860
.760
3309 .766 |