The measuring scales

The component

1

l—Any information likely to help the customer is transmitted to him

2—Exchange of information takes place on a regular basis

3—Each partner keeps the other informed of any event or change that would affect the other party

4—Partners are expected to exchange confidential information if it is useful to the other party

Eigen value

Alpha of Cronbach

.890

.799

.860

.760

3309

.766