SB

Comment

SB1

A culture of customer service—we are deliberate in the way we provide customer service and personalization. We created a coffee shop where everyone would be welcomed and served by a diverse and eclectic front-line staff.

SB2

Familiar faces—as owners, we are behind the counter talking to people. People like how we serve them. We do not insist that people buy anything when they come into our coffee shop. Paying and non-paying customers can sit in the coffee shop and enjoy free Wi-Fi for an extended period.

SB3

We pride ourselves in providing exceptional customer service. We are not a traditional coffee house. We do not have any frills, but our customer base is loyal. Enhanced customer retention strategy.

SB4

Relational, not transactional—we never want to be transactional. I want it to be about the experience someone has and how well they connect with us here.

SB5

We have created a better customer service experience, better bean selection, and revamped the menu. I am learning how to communicate better with and manage millennial baristas.