SB

Comment

SB1

I have been in business for more than 20 years. A lot of the customers are our neighbors and friends. Actively engaged in day-to-day operations.

SB2

Actively engage—we are actively involved in the day-to-day operations of the coffee shop, including the hiring, baking, and brand promotion.

SB3

We worked to improve an existing business, in terms of the product, marketing and pricing of the coffee to ensure the best price available anywhere in the region.

SB4

Robust interaction—we are focused on our four walls, but I, I know

every business owner on this street, every single one, I know them personally, I meet with them monthly, we have meetings here or the meetings at their place. We talk about strategies. We share ideas, and we share distributors. The success in our business operation is networking with other coffee shop owners, interacting with the community, customers, and frontline employees.

SB5

I own this business with one of my adult children. You know a coffee house is no different from any other business out there. I am responsible for hiring, and he is responsible for managing the frontline employees.