| Good Governance |
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| Accountability |
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1. | Government ensuring equal access to education by men and women |
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2. | Free quality services |
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3. | Regular and fair elections |
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4. | Compliance/adherence to legal requirements and administrative policies. |
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5. | Efficient and economical use of funds in construction of government buildings and other infrastructure. |
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6. | Decision-makers in government, the private sector and civil society organizations are accountable to the public |
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| Government efficiency |
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1. | Presence of simple procedures to ensure fair and swift action on suggestions, grievances, etc. by the public. |
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2. | Availability of information to the public on how the local government operates. |
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3. | Awareness by the public to give feedback on how the local government’s responds to local demands. |
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4. | Institutions and processes for salaries are efficient |
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5. | Institutions offer quality services for best use of resources |
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6. | Laws and regulations enforced impartially |
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| Participation |
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1. | Existence of mechanisms that allow consultation between the local government and the urban constituents on various local concerns. |
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2. | Children are fully immunized |
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3. | Clearly defined mechanisms exist to ask users about their needs. |
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4. | Clearly defined mechanisms exist so that users can express their preferences |
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5. | There is a clear understanding of what tasks and responsibilities leaders do perform. |
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6. | Processes, institutions and information are directly accessible to those concerned with them |
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| Absence of Corruption |
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1. | There is control of corruption in government |
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2. | Progressive improvement of public services |
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3. | There are inconsistencies in the working conditions |
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4. | Fairness and impartiality of rules and policies |
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5. | Knows where to report a corrupt act |
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6. | Leaders are fully responsible for their public actions |
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| Bribery |
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1. | People offer money for something that is entitled to them by law. |
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2. | Trust in state institutions |
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