Good Governance

Accountability

1.

Government ensuring equal access to education by men and women

2.

Free quality services

3.

Regular and fair elections

4.

Compliance/adherence to legal requirements and administrative policies.

5.

Efficient and economical use of funds in construction of government buildings and other infrastructure.

6.

Decision-makers in government, the private sector and civil society organizations are accountable to the public

Government efficiency

1.

Presence of simple procedures to ensure fair and swift action on suggestions, grievances, etc. by the public.

2.

Availability of information to the public on how the local government operates.

3.

Awareness by the public to give feedback on how the local government’s responds to local demands.

4.

Institutions and processes for salaries are efficient

5.

Institutions offer quality services for best use of resources

6.

Laws and regulations enforced impartially

Participation

1.

Existence of mechanisms that allow consultation between the local government and the urban constituents on various local concerns.

2.

Children are fully immunized

3.

Clearly defined mechanisms exist to ask users about their needs.

4.

Clearly defined mechanisms exist so that users can express their preferences

5.

There is a clear understanding of what tasks and responsibilities leaders do perform.

6.

Processes, institutions and information are directly accessible to those concerned with them

Absence of Corruption

1.

There is control of corruption in government

2.

Progressive improvement of public services

3.

There are inconsistencies in the working conditions

4.

Fairness and impartiality of rules and policies

5.

Knows where to report a corrupt act

6.

Leaders are fully responsible for their public actions

Bribery

1.

People offer money for something that is entitled to them by law.

2.

Trust in state institutions