Statement | SD | D | N | A | SA | Mean | SD |
1) Online banking cash transfers enabled customers to access bank accounts online. | 12 | 8 | 12 | 46 | 102 | ||
6.60% | 4.40% | 6.60% | 25.50% | 56.90% | 4.211 | 1.169 | |
2) Visa cards enabled access by Customers to bank accounts online. | 14 | 30 | 40 | 52 | 44 | ||
7.70% | 16.60% | 22.20% | 28.80% | 24.70% | 3.455 | 1.239 | |
3) Electronic cash transfers allowed customers to receive and send money in minutes. | 24 | 30 | 36 | 42 | 48 | ||
13% | 16.6% | 20.5% | 23.3% | 26.6% | 3.333 | 1.892 | |
4) Mobile banking allowed customers to access cash in banks. | 8 | 36 | 40 | 52 | 44 | ||
4.4% | 20% | 22.2% | 28.8% | 24.6% | 3.488 | 1.206 | |
5) Use of mobile phones allowed customers to send money. | 25 | 26 | 20 | 47 | 62 | ||
13.8% | 14.4% | 11% | 26.4% | 34.4% | 3.527 | 1.435 | |
6) Mobile cash transfers allowed customers to receive money. | 12 | 20 | 20 | 60 | 68 | ||
6.6% | 11% | 11% | 33.4% | 38% | 3.844 | 1.229 | |
7) Visa cards enabled agent banks to access increased market share. | 26 | 28 | 52 | 54 | 20 | ||
14.4% | 15.6% | 28.9% | 30% | 11.1% | 3.022 | 1.329 | |
8) Online banking cash transfers enabled agency banks access increased market share. | 15 | 19 | 48 | 46 | 52 | ||
8.3% | 10.6% | 26.7% | 25.5% | 28.9% | 3.56 | 1.286 | |
9) Electronic cash transfers enabled agency banks capital efficiency. | 26 | 40 | 43 | 52 | 19 | ||
14.4% | 22% | 23.8% | 28.8% | 11% | 2.988 | 1.229 | |
10) Use of mobile phones enabled agency banks capital efficiency. | 25 | 27 | 60 | 42 | 26 | ||
14% | 15% | 33.3% | 23.3% | 14.4% | 3.07 | 1.227 | |
Composite Mean and Standard Deviation | 3.45 | 0.379 |