BENEFITS OF ISO CERTIFICATION | Level of importance | ||||||
no at all | low | moderate | high | very high | mean | standard deviation | |
Defects, wastes and rework have reduced | 2 | 3 | 43 | 39 | 50 | 4.11 | 1.258 |
Organizational performance has improved | 1 | 5 | 43 | 43 | 45 | 4.06 | 1.243 |
Our customers are more satisfied | 1 | 0 | 50 | 44 | 42 | 4.06 | 1.196 |
Our firm has gained competitive advantage | 3 | 8 | 32 | 51 | 43 | 4.04 | 1.292 |
Productivity has increased | 1 | 8 | 37 | 58 | 33 | 3.98 | 1.227 |
Our firm has become more competitive | 3 | 12 | 50 | 29 | 43 | 3.86 | 1.376 |
Employee commitment has improved | 1 | 9 | 50 | 48 | 29 | 3.84 | 1.255 |
Communication in the firm has improved | 7 | 13 | 32 | 60 | 25 | 3.76 | 1.373 |
Our market share has increased | 4 | 8 | 56 | 39 | 30 | 3.76 | 1.325 |