BENEFITS

OF ISO CERTIFICATION

Level of importance

no at all

low

moderate

high

very

high

mean

standard

deviation

Defects, wastes and rework have reduced

2

3

43

39

50

4.11

1.258

Organizational performance has improved

1

5

43

43

45

4.06

1.243

Our customers are more satisfied

1

0

50

44

42

4.06

1.196

Our firm has gained competitive advantage

3

8

32

51

43

4.04

1.292

Productivity has increased

1

8

37

58

33

3.98

1.227

Our firm has become more competitive

3

12

50

29

43

3.86

1.376

Employee commitment has improved

1

9

50

48

29

3.84

1.255

Communication in the firm has improved

7

13

32

60

25

3.76

1.373

Our market share has increased

4

8

56

39

30

3.76

1.325