Awareness of Own Emotions

Mean

SD

Level

Order

I can explain the emotions I feel to my colleagues.

3.08

1.16

Medium

4

I can discuss the emotions I feel with other colleagues.

3.09

1.08

Medium

3

If I feel down, I can tell my colleagues what will make me feel better.

3.12

1.13

Medium

2

I can talk to other colleagues about the emotions I experience.

3.35

1.10

Medium

1

Management of Own Emotions

Mean

SD

Level

Order

I respect the opinion of my colleagues, even if I think they are wrong.

3.28

1.14

Medium

1

When I am frustrated with my colleagues, I can overcome my frustration.

3.17

1.12

Medium

2

When deciding on a dispute, I try to see all sides of a disagreement before I come to a conclusion.

2.70

1.03

Medium

4

I give a fair hearing to my colleagues’ ideas.

3.01

1.07

Medium

3

Awareness of Others’ Emotions

Mean

SD

Level

Order

I can read my colleagues “true” feelings, even if they try to hide them.

3.00

1.08

Medium

4

I am able to describe accurately the way my colleagues are feeling.

3.55

1.00

High

2

When I talk to my colleagues I can gauge their true feelings from their body language.

3.50

1.03

High

3

I can tell when my colleagues don’t mean what they say.

3.56

1.09

High

1

Management of Others’ Emotions

Mean

SD

Level

Order

My enthusiasm can be contagious for my colleagues.

3.01

1.11

Medium

4

I am able to cheer my colleagues up when they are feeling down.

3.16

0.99

Medium

2

I can get my colleagues to share my keenness for a project.

3.17

1.01

Medium

1

I can provide the “spark” to get my colleagues enthusiastic.

3.13

1.13

Medium

3

Organizational Effectiveness

Mean

SD

Level

Order

Over the past two years, the department has improved its ability to innovate new services.

2.96

1.21

Medium

8

Over the past two years, the department has improved its ability to identify new business opportunities.

3.34

1.05

Medium

2

Over the past two years, the department has improved its ability to anticipate potential market opportunities for new services.

2.97

0.96

Medium

7

Over the past two years, the department has improved its ability to rapidly commercialize new innovations.

3.03

1.10

Medium

6

Over the past two years, the department has improved its ability to adapt to unanticipated changes.

3.19

1.12

Medium

4

Over the past two years, the department has improved its ability to expect new market surprises and crises.

3.20

1.02

Medium

3

Over the past two years, the department has improved its ability to quickly adapt its goals and objectives to industry/market changes.

2.86

1.17

Medium

12

Over the past two years, the department has improved its ability to decrease market response times.

3.16

1.19

Medium

5

Over the past two years, the department has improved its ability to react to new information about the industry or market.

2.78

1.13

Medium

13

Over the past two years, the department has improved its ability to be responsive to new market demands.

2.92

1.06

Medium

10

Over the past two years, the department has improved its ability to avoid overlapping development of corporate initiatives.

2.94

1.03

Medium

9

Over the past two years, the department has improved its ability to streamline its internal processes.

2.90

1.18

Medium

11

Over the past two years, the department has improved its ability to reduce redundancy of information and knowledge.

3.38

1.06

Medium

1