Awareness of Own Emotions | Mean | SD | Level | Order |
I can explain the emotions I feel to my colleagues. | 3.08 | 1.16 | Medium | 4 |
I can discuss the emotions I feel with other colleagues. | 3.09 | 1.08 | Medium | 3 |
If I feel down, I can tell my colleagues what will make me feel better. | 3.12 | 1.13 | Medium | 2 |
I can talk to other colleagues about the emotions I experience. | 3.35 | 1.10 | Medium | 1 |
Management of Own Emotions | Mean | SD | Level | Order |
I respect the opinion of my colleagues, even if I think they are wrong. | 3.28 | 1.14 | Medium | 1 |
When I am frustrated with my colleagues, I can overcome my frustration. | 3.17 | 1.12 | Medium | 2 |
When deciding on a dispute, I try to see all sides of a disagreement before I come to a conclusion. | 2.70 | 1.03 | Medium | 4 |
I give a fair hearing to my colleagues’ ideas. | 3.01 | 1.07 | Medium | 3 |
Awareness of Others’ Emotions | Mean | SD | Level | Order |
I can read my colleagues “true” feelings, even if they try to hide them. | 3.00 | 1.08 | Medium | 4 |
I am able to describe accurately the way my colleagues are feeling. | 3.55 | 1.00 | High | 2 |
When I talk to my colleagues I can gauge their true feelings from their body language. | 3.50 | 1.03 | High | 3 |
I can tell when my colleagues don’t mean what they say. | 3.56 | 1.09 | High | 1 |
Management of Others’ Emotions | Mean | SD | Level | Order |
My enthusiasm can be contagious for my colleagues. | 3.01 | 1.11 | Medium | 4 |
I am able to cheer my colleagues up when they are feeling down. | 3.16 | 0.99 | Medium | 2 |
I can get my colleagues to share my keenness for a project. | 3.17 | 1.01 | Medium | 1 |
I can provide the “spark” to get my colleagues enthusiastic. | 3.13 | 1.13 | Medium | 3 |
Organizational Effectiveness | Mean | SD | Level | Order |
Over the past two years, the department has improved its ability to innovate new services. | 2.96 | 1.21 | Medium | 8 |
Over the past two years, the department has improved its ability to identify new business opportunities. | 3.34 | 1.05 | Medium | 2 |
Over the past two years, the department has improved its ability to anticipate potential market opportunities for new services. | 2.97 | 0.96 | Medium | 7 |
Over the past two years, the department has improved its ability to rapidly commercialize new innovations. | 3.03 | 1.10 | Medium | 6 |
Over the past two years, the department has improved its ability to adapt to unanticipated changes. | 3.19 | 1.12 | Medium | 4 |
Over the past two years, the department has improved its ability to expect new market surprises and crises. | 3.20 | 1.02 | Medium | 3 |
Over the past two years, the department has improved its ability to quickly adapt its goals and objectives to industry/market changes. | 2.86 | 1.17 | Medium | 12 |
Over the past two years, the department has improved its ability to decrease market response times. | 3.16 | 1.19 | Medium | 5 |
Over the past two years, the department has improved its ability to react to new information about the industry or market. | 2.78 | 1.13 | Medium | 13 |
Over the past two years, the department has improved its ability to be responsive to new market demands. | 2.92 | 1.06 | Medium | 10 |
Over the past two years, the department has improved its ability to avoid overlapping development of corporate initiatives. | 2.94 | 1.03 | Medium | 9 |
Over the past two years, the department has improved its ability to streamline its internal processes. | 2.90 | 1.18 | Medium | 11 |
Over the past two years, the department has improved its ability to reduce redundancy of information and knowledge. | 3.38 | 1.06 | Medium | 1 |