| Variable | Service Recovery | Firm Responses | Service Quality | Customer Loyalty |
| Service recovery | 1 |
|
|
|
| Sig. (2-tailed) |
|
|
|
|
| Firm responses | 0.237** | 1 |
|
|
| Sig. (2-tailed) | 0.000 |
|
|
|
| Service quality | 0.242** | 0.574** | 1 |
|
| Sig. (2-tailed) | 0.000 | 0.000 |
|
|
| Customer loyalty | 0.255** | 0.531** | 0.653** | 1 |
| Sig. (2-tailed) | 0.000 | 0.000 | 0.000 |
|