Hypotheses

Results

H₁: Customer satisfaction has a direct positive effect on re-purchase intention in e-stores.

Supported

H₂: A price benefit is positively related to customer satisfaction on re-purchase intention in e-stores

Supported

H₃: A convenience benefit is positively related to customer satisfaction on re-purchase intention in e-stores.

Supported

H₄: A product information is positively related to customer satisfaction on re-purchase intention in e-stores.

Supported

H₅: A return policy benefit is positively related to customer satisfaction on re-purchase intention in e-stores.

Supported

H₆: A bad performance of product risk negatively related to customer satisfaction on re-purchase intention in e-stores.

Supported

H₇: A perceived financial risk negatively related to customer satisfaction on re-purchase intention in e-stores.

Supported

H₈: Delivery risk negatively related to customer satisfaction on re-purchase intention in e-stores.

Supported