Questionnaire Items

N

Sum

Mean

Std.

Deviation

We are currently enjoying increased customer’s base through the use of positive word of mouth

285

1120

3.93

1.142

Because of how satisfied our customers are, they consciously, positively patronize us

285

1066

3.74

1.191

My firm is benefiting from a quality service

285

1002

3.52

1.396

With positive ward of mouth, return on investment (ROI) is at increase

285

1042

3.66

1.211

With positive words of mouth customers are retained

285

1082

3.80

1.205

Valid N (listwise)

285