knowledge and skills

communication and ethics

corruption and bribery

clarity of rules

bureaucracy

inter-departmental relationships

Ministries

26%

34%

51%

32%

52%

45%

Local Government

27%

30%

43%

28%

42%

38%

Specialized Inspection Agency

22%

31%

45%

26%

41%

35%

Tax Authority

17%

24%

34%

21%

33%

27%

Standardization and Metrology Agency

15%

18%

25%

17%

24%

22%

Land Office

30%

39%

52%

35%

49%

39%

Registration Authority (company /civil/ property)

17%

24%

25%

18%

26%

21%

Police

23%

32%

38%

25%

36%

27%

Customs,

26%

34%

44%

28%

42%

32%

Border Authority

26%

34%

40%

29%

38%

31%

Department of Construction and Urban Planning

28%

34%

39%

28%

38%

31%