Top level code | Second level code | Third level code | Accompanying quote |
High Performance | Definition of performance |
| “High performance is excellent quality of care, good communication and good collaboration, those are the most important aspects” MS7 |
| Dimensions of high performance | Dedication | “That has medical-technical aspects, is about the right skills as well as interpersonal and communicative aspects” MS12 |
|
| Collaboration | “It is important that the team dynamics are OK, that there is trust to talk freely and share stuff” MS6 |
HR Practices | Ability based | Training and development | “Professionally, we are highly trained, but we lack expertise in speaking up and communication skills. We are simply not trained enough so those skills are lacking” MS3 |
|
| Recruitment and selection | “Get the good ones in and give them a chance to excel, that’s the start: good selection procedures” MS7 |
| Motivation based | Intrinsic motivation | “I get my motivation from patients’ feedback, the face-to-face contact, that keeps motivating me to go that extra mile” MS11 |
|
| Extrinsic motivation | “There are inequalities in the income of physicians in our team, that leads to major conflicts” MS25 |
| Opprtunity based | Individual oriented | “I am trained to be a peer coach, we know the dynamics in our hospital, that helps” MS12 |
|
| Work-environment oriented | “Top-down management as in: listen to me, this is how we do it”, well, that doesn’t stand a chance of working with highly educated professionals’ MS1 |
Professional Physician Culture | Generic | Intrinsic motivation | “You are supposed to know everything, in no need of sleep or a break, you know. That s all part of the deal” MS12 |
|
| Tacit rules | “That everyone takes their responsibility, that we support each other, no matter what” MS6 |
| Specialism-specific | Own subculture | “We take a look at the medical, social and psychological development of patients, that’s different from other specialties” MS7 |
|
| Surgical versus non-surgical | “Non-surgical physicians, in my opinion, are more open to change, they listen and look more closely. Surgeons, well, they just want to do their trick, like you just have to do it without nagging. You can just see that difference” MAN2 |
| Employment-specific | Work approach | “It is in your own interest to perform on a good level, be efficient and have good results” MS2 |
|
| Attitude towards the organization | “We make our own investments, we are less dependent and that feels good” MS12 |