Top level code

Second level code

Third level code

Accompanying quote

High Performance

Definition of performance

“High performance is excellent quality of care, good communication and good collaboration, those are the most important aspects” MS7

Dimensions of high performance

Dedication

“That has medical-technical aspects, is about the right skills as well as interpersonal and communicative aspects” MS12

Collaboration

“It is important that the team dynamics are OK, that there is trust to talk freely and share stuff” MS6

HR Practices

Ability based

Training and development

“Professionally, we are highly trained, but we lack expertise in speaking up and communication skills. We are simply not trained enough so those skills are lacking”

MS3

Recruitment and selection

“Get the good ones in and give them a chance to excel, that’s the start: good selection procedures” MS7

Motivation based

Intrinsic motivation

“I get my motivation from patients’ feedback, the face-to-face contact, that keeps motivating me to go that extra mile” MS11

Extrinsic motivation

“There are inequalities in the income of physicians in our team, that leads to major conflicts” MS25

Opprtunity based

Individual oriented

“I am trained to be a peer coach, we know the dynamics in our hospital, that helps” MS12

Work-environment oriented

“Top-down management as in: listen to me, this is how we do it”, well, that doesn’t stand a chance of working with highly educated professionals’ MS1

Professional Physician Culture

Generic

Intrinsic motivation

“You are supposed to know everything, in no need of sleep or a break, you know. That s all part of the deal” MS12

Tacit rules

“That everyone takes their responsibility, that we support each other, no matter what” MS6

Specialism-specific

Own subculture

“We take a look at the medical, social and psychological development of patients, that’s different from other specialties” MS7

Surgical versus non-surgical

“Non-surgical physicians, in my opinion, are more open to change, they listen and look more closely. Surgeons, well, they just want to do their trick, like you just have to do it without nagging. You can just see that difference” MAN2

Employment-specific

Work approach

“It is in your own interest to perform on a good level, be efficient and have good results” MS2

Attitude towards the organization

“We make our own investments, we are less dependent and that feels good” MS12