1

Key decisions about IT systems are business decisions not technical ones

2

The commitment of senior management is essential

3

Identifying end users and their needs is critical to the success of a project

4

Scale and complexity can easily lead to failure―consider breaking a project down into manageable sub-components

5

Management and oversight of a project by skilled and knowledgeable managers is essential

6

Project managers have to be imaginative and skilled in risk control as well as in project management

7

A high degree of professionalism is required in the definition, negotiation and management

8

Adequate training is essential for both system users and system operators

9

Contingency plans must be in place and they must provide adequate service levels

10

A post-implementation review of the project is essential for monitoring