Variables | Value | Chi-Square Tests |
Age | 13.213 | 0.004 |
Lack of understanding customer | 2.950 | 0.012 |
Lack of incentive | 4.528 | 0.001 |
Communication value | 2.404 | 0.025 |
Insufficient management | 3.115 | 0.029 |
Workload | 3.232 | 0.007 |