Self (Personal Competence)

Other (Social Competence)

Recognition

Self-Awareness

ü Emotional self-awareness

ü Accurate self-assessment

ü Self-confidence

Social Awareness

ü Empathy

ü Service orientation

ü Organizational awareness

Regulation

Self-Management

ü Emotional self-control

ü Trustworthiness

ü Conscientiousness

ü Adaptability

ü Achievement drive

ü Initiative

Relationship Management

ü Developing others

ü Influence

ü Communication

ü Conflict management

ü Visionary leadership

ü Catalysing change

ü Building bonds

ü Teamwork and collaboration