Client Exit interview | Facility In charges’ interview |
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Did you receive all the services you needed today? | Do you always provide the needed services by patients in your facility? | ||||
Response | n | % | Response | n | % |
Yes | 1029 | 92% | Yes | 48 | 66% |
No | 89 | 8% | No | 25 | 34% |
Total | 1118 | 100% | Grand Total | 73 | 100% |
On average how long have you take in the facility? | On average how long does it take for patients/clients to access the needed services at the outpatient department in your facility? | ||||
2 - 4 hours | 218 | 20% | Less than 1 hour | 56 | 77% |
4 - 6 hours | 40 | 4% | 1 - 2 hour | 15 | 21% |
Less than 2 hours | 802 | 72% | 2 - 4 hours | 2 | 3% |
More than 6 hours | 50 | 5% | Total | 73 | 100% |
Total | 1110 | 100% |
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Compared to the last time you visited when did you receive enough medicines? | Comparing this quarter and last quarter when can you say you had enough commodities needed by the patients/clients in your facility? | ||||
It is my first time | 270 | 24% | Last quarter | 44 | 60% |
Last time | 204 | 18% | None | 4 | 5% |
Same | 450 | 40% | This Quarter | 25 | 34% |
Today | 194 | 17% | Grand Total | 73 | 100% |
Total | 1118 | 100% |
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Rate the services on a scale of 1 - 5 (1-Very poor, 2-Poor, 3-I do not know, 4-Good, 5-Very Good)? | On a scale of 1 - 5, rate the services you provide in your facility (1-Very Poor, 2-Poor, 3-I do not Know, 4-Good, 5-Very Good) | ||||
Very good | 408 | 36% | I do not know | 3 | 4% |
Good | 628 | 56% | Good | 5 | 7% |
I do not know | 22 | 2% | very Good | 65 | 89% |
Poor | 60 | 5% | Grand Total | 73 | 100% |
Total | 1118 | 100% |
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Would you recommend to your friend or relative? | Would you recommend to your friend or relative to come for health services in your facility? | ||||
No | 70 | 6% | No | 3 | 4% |
Yes | 1048 | 94% | Yes | 70 | 96% |
Total | 1118 | 100% | Grand Total | 73 | 100% |